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ANZ is retiring BPAY View: What billers need to know and why it’s time to diversify

By now, many in the billing community will have heard the news: ANZ is officially retiring BPAY View from its Internet Banking platform by the end of September 2025. While the phase-out affects only ANZ customers for now, it raises bigger questions about how billers manage digital delivery — and whether it’s time to explore more flexible, resilient alternatives.

What’s happening at ANZ?

ANZ has started phasing out BPAY View in stages:

  • Since 31 May 2025, customers have not been able to register new BPAY View billers in ANZ Internet Banking.
  • By end of September 2025, all active BPAY View arrangements will be automatically deactivated.
  • Customers will no longer receive bills via BPAY View through ANZ — and ANZ will not offer a fallback or redirect.

BPAY payments themselves are unaffected. But bill delivery — the digital front door for every billing relationship — is changing.

What does this mean for billers?

If you’re relying on BPAY View as one of your digital channels, ANZ’s decision could:

  • Leave customers without access to their bills
  • Trigger a silent fallback to paper (if you have that in place)
  • Create confusion, late payments, and increased calls to your contact centre

And it’s not just ANZ. This shift could signal broader changes to come — and a need for billers to take more control of their digital delivery strategies.

Enter: secure, bank-independent alternatives

One of the most effective ways to future-proof your digital delivery is by offering a non-bank-managed channel that works across all banks and customer types. That’s where solutions like the Payreq Smart Mailbox come in.

Why Payreq Smart Mailbox?

The Smart Mailbox acts like a secure digital mailbox — but it’s bank-agnostic and end-user managed. Customers can receive, view, and pay their bills securely, without relying on any particular bank’s platform.

Key benefits for billers:

  • No technical change required to implement
  • Same cost-per-delivery as BPAY View
  • Secure, encrypted channel — no email required
  • Customers manage their own subscriptions
  • Optional payments via your existing gateway
  • Supports shared accounts (e.g. real estate agents) and integrates with Xero and MYOB
  • 20% of auto-pay users choose to pay immediately upon receipt — improving cash flow

How to handle the ANZ transition

If you’re a biller with customers on ANZ BPAY View, here’s a simple transition plan:

  1. Identify which of your customers use ANZ BPAY View — you can extract this data from your delivery platform (Payreq offers a guide and hands-on support).
  2. Communicate with those customers, letting them know the service is ending and offering alternatives.
  3. Enable and promote alternatives, such as Payreq Smart Mailboxes, before BPAY View disappears.

What’s next?

Digital delivery is evolving — and fast. What was once considered future-ready (like BPAY View) can quickly become outdated.

That’s why it pays to diversify. By introducing flexible, bank-independent channels now, you can improve your digital reach, reduce your reliance on single providers, and deliver a better experience for your customers.

If you’re exploring alternatives to BPAY View or want support with the ANZ transition, get in touch with our team.